Support
Something broken, a question, or content you need to report? Write to us. No call centre, no bot — mail lands in the inbox of the people who make the app.
Contact
contact@tekmium.com — we reply within 3 working days.
For a bug report, include these so we do not have to ask a round of questions:
- The email address on your account.
- Which device and which iOS version.
- What you tapped and what happened — and what you expected instead.
- A screenshot, if you have one.
Report content
A Tách Tách share link is a public web page. If you find a page with unlawful content, content that invades privacy, or photos of you used without your agreement, write to contact@tekmium.com with the subject "Report content" and include:
- The full address of the page (it looks like https://tach-tach.vercel.app/t/…).
- What the problem is — the more specific, the faster.
- If you are reporting your own photo: say which one.
We review as soon as we can, usually within 24 hours of receiving a report. Violating pages come down; repeat accounts are suspended. If your own content is taken down, we tell you by email with the reason, and you can dispute it.
Common situations
| Situation | What to do |
|---|---|
| Forgotten password | Sign-in screen → Forgot password → enter your email → enter the code from the mail → set a new password |
| Deleted a photo by mistake | Account → Trash. Photos stay there for 30 days and can be restored. After 30 days they are gone |
| A share link will not open | Check the link still exists in the app — deleting it in the app takes the page down immediately |
| Photos will not upload | Usually no connection. Photos wait on the device and resend themselves once you are back online; open the app and leave it a moment |
| A photo landed at the wrong place | Open the stop → Edit → Change location. Photos taken at one place are grouped together, so fixing the stop fixes the whole group |
| You want to delete your account | Account → Delete account. Permanent, no waiting period, no recovery |
| You want a full copy of your data | Write to contact@tekmium.com and we will send it to you |
Deleting your data and your account
Tách Tách is operated by Tekmium Solutions. You can delete part of your data and keep your account, or delete the account outright — both happen inside the app, with nobody to wait on.
- Delete some data, keep the account: delete a photo or a trip from the journal. Deleted photos sit in Account → Trash for 30 days, after which the system permanently deletes the file on our server as well; to remove one sooner, delete it permanently from the Trash.
- Delete the account: Account → Delete account. No waiting period, no recovery.
- Cannot open the app: write to contact@tekmium.com from the email address on the account, subject "Account deletion request". We verify and delete, within 3 working days.
Deleting the account permanently deletes:
- your sign-in account;
- your profile and every trip, stop, note and place name;
- every photo file on our server, including photos still in the Trash;
- every share link you created — they stop working immediately.
What does not go with the account: the random viewer codes on share links — tied to no identity — clear themselves after 180 quiet days; server records (IP, time, path) are kept briefly to trace faults and shut out abuse; and database backups still hold deleted data for a short while before they are overwritten on their cycle. We do not open a backup to bring back something you deleted.
Privacy and terms
For what we keep and where we keep it, read the Privacy Policy. The conditions for using the app are in the Terms of Service. Both are linked at the bottom of this page.
Operator
Tekmium Solutions — Lot 01 B3-36 FPT Urban Area, Ngu Hanh Son Ward, Da Nang City, Vietnam — +84 828 828 497